Customer Relationship Executive Retail

We are recruiting for a proactive Customer Relationship Executive to join this retail customer service team on a 12 month FTC initially however this will more than likely become a permanent role.

If you're passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we'd love to hear from you.

Key responsibilities for the Customer Relationship Executive

• Processing customer orders via phone, email, and EDI


• Handling queries related to inventory, pricing, and deliveries while resolving issues promptly


• Managing technical enquiries using electronic parts diagrams as a first level of support before escalation


• Building and maintaining strong relationships with customers and sales teams


• Proactively resolving concerns and keeping customers updated on orders and returns

What We're Looking For:

• Proven experience in customer service and administration


• Strong communication skills


• Attention to detail


• Able to work in a fast paced and demanding environment


• Proficiency in Microsoft Office, SAP would be a beneficial but not essential


• A proactive, solutions focused team player with excellent interpersonal skills

What's In It for You?

As the Customer Relationship Executive, this is a fantastic opportunity to join an innovative market leading, company who prides itself on a positive culture, a strong brand and who offers real progression opportunities.

You'll work in bright, modern offices with excellent facilities.

• Salary: Between £25,000 - £26,400


• Hours: 37.5 hours a week (Monday to Friday, 8:30 AM - 5 PM)


• Hybrid working model


• Holidays: 26 days plus bank holidays


• Training: Comprehensive training and onboarding


• Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!