We are seeking a dynamic and results-driven Head of Regional Operations Manager to oversee and drive the performance of the locations across the region.

This role is ideal for an experienced leader passionate about operational excellence, team development, and delivering exceptional customer experiences.

As a key member of the management team, you will play a pivotal role in aligning operational strategies with company goals and ensuring the consistent growth and profitability.

Responsibilities

• Manage, coach, and inspire a team of regional managers to achieve operational excellence.
• Foster a collaborative and high-performing team culture.
• Ensure operational consistency and excellence across all locations in the region.
• Monitor KPIs and implement strategies to improve productivity, customer satisfaction, and profitability.
• Develop and execute regional operational plans in alignment with corporate objectives.
• Identify growth opportunities, including new locations or service enhancements.
• Oversee regional budgets, ensuring cost efficiency and revenue targets are met.
• Analyze P&L statements and implement corrective actions when necessary.
• Maintain a strong focus on delivering exceptional customer experiences.
• Address and resolve escalated customer concerns promptly and effectively.

Qualifications

• Proven experience in multi-location operational management, ideally within the food retail sectors.
• Strong leadership skills with experience managing diverse teams across multiple locations.
• Demonstrated expertise in budget management, P&L analysis, and driving financial performance.
• Excellent organizational and decision-making skills, with the ability to manage competing priorities effectively.
• Fluency in German and English is required.
• A results-oriented mindset with the ability to inspire teams to achieve ambitious goals.