Quality & Process Specialist

Fully Remote, £35,000 - £40,000 + Bonus + Benefits

Our client is passionate about creating impactful learning experiences that empower people to develop their skills, grow their careers, and transform organisations.

As a leading UK-based L&D provider, they deliver innovative, engaging, and tailored learning solutions that make a real difference.

Their team of experts is dedicated to putting learners at the heart of everything we do.

In order to support the delivery of strategic initiatives an exciting, newly created opportunity is available for an enthusiastic and experienced Quality & Process Specialist to join their dynamic team.

The role will require hands-on management of a wide variety of tasks with a typical working week including optimising core systems, such as our CRM system (Zoho), supporting with regular and ad hoc reporting requests from the wider team, leading on new client and supplier procurement, and managing our relationships with key indirect suppliers for the business.

Reporting to the Finance & Operations Director, the successful candidate will work closely with our senior leadership team supporting operational roll-outs of strategic and operational initiatives, as well as working with the commercial and delivery leads providing operational support.

Key Responsibilities

• Creating clear documented procedures for core processes in the business.


• Simplify existing core processes with the use of system improvements and new technology.


• Enhance data-analysis capabilities with implementation of new systems and simplification of existing systems to support decision making.


• Produce regular and ad-hoc reporting from our CRM system to support client engagement and management decision making,


• Oversee and maintain our client's Risk Management Framework.


• Maintaining our ISO Management System for Information Security (27001) and Quality Management (9001)


• Management of our client's key relationships with in-direct suppliers, including our IT Providers, Zoho Developers, Information Security and Data Protection Partners.


• Leading with Completing/Arranging Procurement for New Client and Supplier Engagements.
  
  

What We're Looking For:

• Minimum of 3 years' experience in quality, risk, process or operations role in a services-based business, preferably within an SME environment.


• Experience of working with Zoho would be advantageous.


• Demonstratable experience of process optimisation.


• Previous experience of dealing with risk management would be desirable.


• Positive outlook and can-do attitude


• Exceptional communication skills across multiple channels - confident and engaging on phone and email.


• Strong attention to detail and accuracy in work.


• Highly organised with the ability to keep lots of plates spinning.


• Relationship building


• Negotiation


• Problem solving


• Cross-functional collaboration


• Adaptability and calm under pressure

Why Apply?

• Be part of an innovative and growth-focused organisation.


• Work in a flexible, collaborative and innovative team environment with some great people.


• Shape the future of our business by staying ahead in a competitive industry.


• 24 days holiday per year, plus your birthday off


• We are closed over the Christmas/New Year holiday period


• Private healthcare


• Genuinely flexible working


• Remote working (although there is an office in Manchester which is available)


• Two Volunteering days per year


• Bonus linked to Company Performance

If you're ready to take on an important role in supporting the delivery of cutting-edge learning programmes and helping others achieve their potential, we want to hear from you.

Apply now!