Office Assistant

Tudor Employment Agency are currently recruiting for a Office Assistant to work for our client based in Cannock.

The suitable candidate will need to deal with customer enquiries received from the Contact Centre, by digital self-serve portal, phone, e-mail, in writing & face to face within corporate timescales.

Key Responsibilities:

• Conduct home visits to verify housing applications and check for any issues or fraud

• Provide advice on housing applications, tenancy matters, and mutual exchanges
• Process medical and social need referrals related to housing applications
• Manage void properties, including key handling, utility administration, and tenancy terminations
• Organize and conduct property viewings for prospective tenants
• Prepare tenancy agreements, carry out sign-ups, and handle post-sign-up administration
• Assist customers with digital housing applications (e.g., HomeSwapper, SwapTracker)
• Identify and report issues with hard-to-let properties
• Support the Allocations Team with data collection, reporting, and administrative tasks
• Handle customer inquiries via phone, email, and in person, ensuring timely responses
• Provide rent collection support, affordability advice, and manage arrears processes

What We’re Looking For:

• Experience in housing, lettings, or tenancy support
• Strong communication and customer service skills
• Ability to manage multiple tasks and work with different teams
• Knowledge of housing systems and digital application platforms would be advantageous

Hours of Work: Monday to Friday 9am – 5pm (37 hour week)

Rate of Pay: £12.60phr

In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEACANADM/07

Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1

For information on all of our roles, please refer to www.tudoremployment.co.uk.

#TeamTudor await your call!