Rust-Oleum

Program Administrator

JOB DESCRIPTION



GENERAL PURPOSE OF THE JOB:

The Program Administrator supports the National Account Team Lead and other Program Managers in a behind-the-scenes role.

The Program Administrator should be a detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements.

The Program Administrator will be responsible for working on multiple Programs (service contracts) and executing the day-to-day requirements outlined by the National Account Team Lead and/or the Program Manager.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Writing proposals for customer accounts.

    • Understanding customer-specific requirements (applicable discounts, labor/material break out, taxes, etc.)
    • File/document integrity - use internal web resources (eBuilder) and local file storage to maintain document and file storage integrity.
    • Understanding different labor rates for each WTI region(s).
    • Understanding different WTI service types and how they are priced.
  • Managing multiple leak response programs.

    • Tracking leak calls and WTI service response times.

    • Managing subcontractor invoices and completing paperwork.

    • Working with regional administrators to re-dispatch leak calls, get progress updates, etc.

    • Working with WTI technicians to request NTE increases on individual leak responses if applicable.
    • Tracking and invoicing leak service calls.

    • Delivering invoices to customer-specific locations (work order systems, customized email addresses, etc.)
  • Tracking inspection programs.

    • Working in internal systems to track roof inspection data.

    • Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion.
    • Maintain a weekly schedule for WTI field technicians and Program Manager (to share with customers).
    • Inputting budgets, editing, and categorizing recommendations from WTI field technicians.

    • Submitting reports and files for internal quality control.

    • Editing reports as needed based on feedback from quality control personnel.

    • Delivering reports to the Program Manager/customer.

  • Customer portals
    • Updating customer work order status with ETA
    • Updating customer invoice system with Invoice
  • Special Project Assignments
  • Be accountable for managing your day based on tasks set forth by the Program Manager.


OTHER SKILLS AND ABILITIES:

  • Excellent verbal and written communication skills, including facilitating professional presentations.

  • Able to work and communicate with all levels of management.

  • Computer proficient in Microsoft Office Suite - Excel, Word, PowerPoint, and Visio- Adobe, Smartsheet, SAP, etc.

    (Experience with SAP Accounting is preferred.)
  • Must have proficient organizational and problem-solving skills, multi-tasking, and be adaptable to change.

  • Must be able to work effectively independently or in a team environment.


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