Customer Service Manager

Customer Service Manager
Construction Equipment / Plant 
RM20 1WJ - Office Location
Starting salary £35,000 per annum
Mon-Fri Day Shifts 
50/50 Hybrid/Office, Matched Pension, Life Assurance, Car Allowance

Are you a motivated individual with experience managing a customer service team? If the answer is yes please read on..

We are looking for a Customer Service Manager in the South East to join a growing aftersales and service team for a market leader in construction equipment.

Due to nationwide growth, the company is expanding their team.

This is a full-time permanent position responsible for the management of the customer service team and is commutable from the RM20 postcode. 

The Role - Customer Service Manager:

- Lead and manage a team of seven across three locations (both in person and remotely)
- Oversee ERP & CRM systems, ensuring efficiency and proper use.
- Monitor order processing from receipt to dispatch
- Drive customer portal adoption and enhance online order processes
- Coordinate with warehouse & logistics teams for smooth operations
- Analyse and manage pricing & discount structures
- Handle customer queries, complaints, and escalations
- Plan and execute seasonal promotions and campaigns
- Manage team performance, development, and remote workers
- Work with internal departments to improve customer satisfaction
- Ensure the health, safety, and well-being of the team

Key Candidate Requirements - Customer Service Manager:

- 5 years of experience in a Customer Service Management / Supervisor position
- Experience using Microsoft Dynamics CRM or similar CRM system
- Experienced in leading and motivating a team of 5 or more 
- Must hold a UK driving licence and access to your own vehicle
- Excellent communication & organisational skills.
- Prepared to Travel – Within the UK and potentially Europe when required
- Willingness to work in a demanding & customer-focused environment
- Ability to build & maintain employee and customer relationships.
- Good Microsoft Office Skills – Excel, Word, PowerPoint, Outlook, Workday.

- Knowledge of SAP/AS400 Platforms (desirable)

The Package - Customer Service Manager:

- £35,000-£40,000 per annum
- 50/50 office-based and hybrid 

- Monday - Friday Day Shifts 37.5 hours
- 33 days holiday (including annual leave)
- Up to 8% matched pension
- Company laptop and phone provided
- Car Allowance
- Life Assurance 

Interested? To apply for this Customer Service Manager position, here are your two options:

- "This is the job for me! When can I start?" - Call now and let’s talk through your experience.

Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know

Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.

PPDEL