COREcruitment

Senior Experience Manager

Start: ASAP

Languages: German and English

I am seeking an exceptional Member Experience Manager to lead one of my clients premium workspace locations in Berlin.

As the heart and soul of the location, you'll be the go-to problem solver, momentum driver, and experience creator for their members.

Are you interested yet???

The Role :


  • Oversee all aspects of running the location, including hospitality, people management, member care, facilities, and spend control
  • Embody the companies values to deliver true hospitality
  • Lead your team by example and create an exceptional workplace experience for their members

You will be Responsible for:

Member Experience and Hospitality


  • Identify and address members' needs, becoming their trusted go-to for assistance
  • Strategize and execute well-attended events catering to diverse member interests
  • Maintain high occupancy rates and Net Promoter Scores (NPS)
  • Conduct effective site tours and work with the sales team on proposals

Operations and Facilities Management


  • Oversee facilities maintenance and performance of supply partners
  • Manage location's P&L and control costs creatively
  • Handle member billing, debt collection, and evictions when necessary
  • Prepare incident reports and manage move-in/move-out schedules

Team Leadership


  • Manage, coach, and nurture your team to embody company values
  • Support the General Manager in strategic decision-making
  • Onboard new hires and provide ongoing training

Sales and Community Building


  • Conduct site tours, identifying prospective members' needs
  • Manage renewals with a focus on unit profitability
  • Develop strong relationships with members and gather feedback
  • Animate the coworking community through events and enriched service offerings

Qualifications


  • 2+ years of experience managing a hospitality/customer service business
  • Strong interpersonal, networking, and communication skills
  • Ability to train and inspire a team
  • Excellent organizational and multitasking abilities
  • Proficiency in Microsoft Office and strong IT skills
  • Passion for entrepreneurial communities
  • Event planning experience
  • Interest in wellness is a plus

You're a Great Fit If


  • You can handle any member request, big or small
  • You're energized by people and excel at team management
  • Your attention to detail is noteworthy
  • You remain calm under pressure and in challenging situations
  • You're resilient and embrace unpredictable days as growth opportunities
  • You're willing to get hands-on while making strategic decisions for future success





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