
Senior Experience Manager
Start: ASAP
Languages: German and English
I am seeking an exceptional Member Experience Manager to lead one of my clients premium workspace locations in Berlin.
As the heart and soul of the location, you'll be the go-to problem solver, momentum driver, and experience creator for their members.
Are you interested yet???
The Role :
- Oversee all aspects of running the location, including hospitality, people management, member care, facilities, and spend control
- Embody the companies values to deliver true hospitality
- Lead your team by example and create an exceptional workplace experience for their members
You will be Responsible for:
Member Experience and Hospitality
- Identify and address members' needs, becoming their trusted go-to for assistance
- Strategize and execute well-attended events catering to diverse member interests
- Maintain high occupancy rates and Net Promoter Scores (NPS)
- Conduct effective site tours and work with the sales team on proposals
Operations and Facilities Management
- Oversee facilities maintenance and performance of supply partners
- Manage location's P&L and control costs creatively
- Handle member billing, debt collection, and evictions when necessary
- Prepare incident reports and manage move-in/move-out schedules
Team Leadership
- Manage, coach, and nurture your team to embody company values
- Support the General Manager in strategic decision-making
- Onboard new hires and provide ongoing training
Sales and Community Building
- Conduct site tours, identifying prospective members' needs
- Manage renewals with a focus on unit profitability
- Develop strong relationships with members and gather feedback
- Animate the coworking community through events and enriched service offerings
Qualifications
- 2+ years of experience managing a hospitality/customer service business
- Strong interpersonal, networking, and communication skills
- Ability to train and inspire a team
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office and strong IT skills
- Passion for entrepreneurial communities
- Event planning experience
- Interest in wellness is a plus
You're a Great Fit If
- You can handle any member request, big or small
- You're energized by people and excel at team management
- Your attention to detail is noteworthy
- You remain calm under pressure and in challenging situations
- You're resilient and embrace unpredictable days as growth opportunities
- You're willing to get hands-on while making strategic decisions for future success
- Start: ASAP
- Rate: Negotiable
- Location: Berlin, Germany
- Type: Permanent
- Industry: Catering
- Recruiter: COREcruitment
- Tel: +31202620088
- Email: to view click here
- Reference: EP999900612
- Posted: 2025-03-26 12:56:57 -
- View all Jobs from COREcruitment
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