
Front office supervisor
Salary: €38200
Start: ASAP
Languages: German and English
I am looking for a Front Office Supervisor who can oversee the daily operations of the hotel's front desk, ensuring excellent guest service and smooth check-in and check-out procedures.
You assist in managing the front office team, handle guest concerns, and support overall hotel operations to maintain high standards of hospitality.
Key Responsibilities:
- Supervise and support front desk staff in daily operations, ensuring efficient and professional service.
- Assist with guest check-ins, check-outs, and special requests.
- Handle and resolve guest complaints and escalate issues when necessary.
- Monitor room availability and coordinate with housekeeping for room readiness.
- Train and mentor front office employees to maintain service excellence.
- Ensure compliance with hotel policies and procedures.
- Oversee financial transactions, including cash handling and billing.
- Assist in scheduling staff shifts and managing workload distribution.
- Maintain communication between front office, housekeeping, and other hotel departments.
- Conduct performance evaluations and provide feedback to improve team efficiency.
Skills & Qualifications:
- Previous experience in a front office or hospitality role, with supervisory experience preferred.
- Strong leadership and problem-solving skills.
- Excellent communication and customer service abilities.
- Proficiency in hotel management software and reservation systems.
- Ability to handle high-pressure situations and multitask effectively.
- Fluent in German and English
Working Hours:
- Shift-based, including evenings, weekends, and holidays as required by hotel operations.
- Start: ASAP
- Rate: €38.2k per year + /
- Location: Munich, Bayern, Germany
- Type: Permanent
- Industry: Management
- Recruiter: COREcruitment
- Tel: +31202620088
- Email: to view click here
- Reference: EP999900339
- Posted: 2025-03-27 13:48:01 -
- View all Jobs from COREcruitment
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