Start: ASAP

Languages: French and English

I am seeking an experienced and dynamic Restaurant General Manager to lead operations at my clients Exclusive members-only club.

This role demands a mature, hands-on professional with exceptional business acumen, deep wine expertise, and a proven ability to cater to VIP clientele.

The ideal candidate will be bilingual in French and English, with a strong understanding of the local community and its culture.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations of the restaurant, ensuring seamless coordination between front-of-house and back-of-house teams.
• Maintain the highest standards of service quality, ambiance, and member satisfaction.
• Act as the "face" of the club, engaging personally with members and VIP guests to ensure their needs are met.

VIP Guest Management

• Deliver personalized experiences for VIP members by understanding their preferences and anticipating their needs.
• Train staff on discretion, professionalism, and courtesy to ensure extraordinary hospitality for high-profile guests.
• Handle complaints or concerns with empathy and efficiency to maintain member loyalty.

Business & Financial Acumen

• Develop and execute budgets, monitor financial performance, and implement strategies to achieve profitability goals.
• Analyze sales trends and operational costs to identify opportunities for revenue growth and cost optimization.
• Collaborate with the marketing team to promote membership programs and dining experiences.

Team Management

• Recruit, train, and mentor a high-performing team that embodies the club’s values.
• Foster a positive work environment through clear communication, constructive feedback, and team-building initiatives.
• Set clear expectations for staff performance and ensure adherence to health, safety, and service standards.

Wine Expertise

• Curate an exceptional wine list that complements the menu while appealing to discerning palates.
• Educate staff on wine pairings and tasting notes to enhance the dining experience for members.
• Host wine tastings or exclusive events that showcase the club’s commitment to excellence.

Community Engagement

• Build strong relationships within the local community.
• Represent the club as a key figure in fostering connections with local businesses and cultural organizations.

Qualifications

Must-Have:

• Proven experience as a General Manager in high-end restaurants or private clubs.
• Bilingual proficiency in French and English.
• In-depth knowledge of fine wines, food pairings, and luxury dining experiences.
• Hands-on leadership style with excellent interpersonal skills.
• Strong financial management abilities, including budgeting, forecasting, and P&L analysis.

Preferred:

• Familiarity with the local community's culture, trends, and preferences.
• Experience managing VIP clientele in hospitality settings.
• Certification in wine studies (e.g., WSET Level 2 or higher) is a plus.

Key Attributes

• Mature demeanor with a professional appearance.
• Exceptional organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment while maintaining composure under pressure.
• A proactive approach to problem-solving and innovation.