Operations Supervisor

£30,692 (raise after probation) + Hybrid Working + Great Benefits

In order to ensure a consistent, gold standard service is delivered to each of our client's highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.

IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations.

Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.

Based at our client's Liverpool HQ and reporting to the Operations Manager, the successful candidate will oversee the delivery of a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control, team management and, of course, customer service.

As such, applications are encouraged from job seekers that have a number of years' experience in a customer service or operations delivery role and are now looking for their first role with managerial and supervisory experience.

At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.


Key Responsibilities

• To distribute marketing material for appropriate services.


• To respond to queries regarding appropriate services from prospective customers.


• To provide quotations for appropriate services to prospective new customers.


• Is responsible for ensuring that training is being carried out to enable other staff can carry out the process.


• To regularly update customer contract schedules with dosimetry information


• To prepare service usage data for regular customer contract reviews in line with the Contracts Team.
  
  


• To administer the dosimetry service including making all additions, deletions, and routine amendments to customer accounts.


• To answer phone call queries received and provide first-line customer service support for dosimetry and RPA queries.


• To record all queries received, either by telephone or email, on the company database.
  
  This includes monitoring shared inboxes daily.


• To record all dosimetry packages shipped.
  
  This includes dosimeters sent by customers, scanning each badge back into our facility and suppliers


• To raise cases appropriately for Scientifics Team following all procedures, processes, and time frames.


• Ensure all tender opportunities are sent to sales for new RPA customers.


• To assist with invoicing and credit control.


• To deliver all work in accordance with the Company's Quality Management System (QMS) and all applicable work instructions.
  
  


• To assist with training new staff within the team.

Skills & Experience

• Previous experience in a customer focussed or operational delivery role


• The ability to act as a mentor and provide leadership to a small team.


• Proficiency in Microsoft Office applications including Word and Excel.


• Able to demonstrate the ability to work as part of a team


• Good interpersonal skills


• Good problem-solving skills


• Able to pivot quickly in response to changing priorities


• Knowledge of warehouse operations - desirable


• An understanding of scientific terminology - desirable

This is a wonderful opportunity for an ambitious Operations Supervisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.

In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking.

Apply now!