Support Worker - Homelessness

£25,500 + Great Benefits

An exciting new career opportunity has arisen for an accomplished, organised and highly professional Support Worker - Empowering People Experiencing Homelessness

Are you someone who others naturally turn to for advice or support? Have you ever signposted a friend, family member, or colleague to the help they needed? Turn that instinct into a rewarding career as a Support Worker in our 24/7 direct access accommodation service.

We are looking for compassionate, proactive individuals to join our frontline team supporting adults experiencing homelessness.

You'll play a vital role in creating a welcoming, safe environment where residents can begin their journey toward stable housing and improved wellbeing.

Key Responsibilities:

• Act as a keyworker for a caseload of clients, offering at least 4 hours of tailored support each week.


• Provide effective signposting to services such as mental health, substance misuse, and financial guidance.


• Complete needs and risk assessments, develop personalised support plans, and conduct bi-weekly reviews.


• Facilitate and lead workshops, engage clients in meaningful activities, and promote community living.


• Perform welfare checks, maintain clean and functional accommodation, and mediate client disputes.


• Support rough sleeper outreach and respond to street link alerts.


• Working hours 8:00 - 4:00 and 10:00 - 6:00, alternate weeks.


• Take part in an on-call rota to cover a Saturday and Sunday approximately once every four weeks.

What We're Looking For:

• A genuine passion for helping others—professional experience is welcome but not essential.


• Ability to communicate effectively and maintain detailed records.


• Confidence using Microsoft Office (Word, Excel, Outlook).


• Emotional resilience, empathy, and a calm approach in crisis situations.


• Willingness to learn through our comprehensive training programme.


• Driving licence and vehicle.

Whether you've supported someone through addiction recovery, helped navigate housing options, or simply have a knack for guiding people to the right support.

This role is your chance to make a difference.

What's on Offer:

• Full training—no prior experience necessary.


• A supportive team environment committed to inclusion and empowerment.


• The opportunity to positively impact vulnerable lives every day.

Ready to use your natural support skills in a professional setting? Apply now to become a Support Worker and help shape a better future for those in need.