Senior Service Architect

Job Title: Senior Service Architect
Location:- Hampshire + Remote
Salary:- £70-90k + Bens
Overview:
We're seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage.

This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings.

Acting as a strategic bridge between engineering, delivery, and sales, you'll drive service development, support key client engagements, and influence internal roadmaps.
Key Responsibilities:
Service Design & Strategy
, Design and define managed services for UC, AV/VC, and digital signage.
, Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs).
, Ensure alignment with ITIL and operational best practices.
Commercial & Client Engagement
, Support sales with solution design, proposals, and financial models.
, Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments.
, Present strategies to stakeholders, including C-level clients.
Consulting & Delivery
, Lead client workshops, audits, and transformation roadmaps.
, Collaborate across product, delivery, and engineering teams to ensure successful implementation.
, Mentor internal teams and contribute to enablement and knowledge sharing.
Skills & Experience Required:
, Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy).
, Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments.
, 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
, Proven consulting experience and ability to influence technical and business stakeholders.
Preferred Qualifications:
, Degree in Engineering, Networking, or related field.
, Certifications: ITIL, CTS, Microsoft 365, Cisco
, Experience supporting global clients and services.

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology

@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.



For more information or a list of current vacancies, please see our web site at mecscomms.co.uk