Customer Service Administrator
Derby

Contract Type: 4-Month Fixed-Term (Maternity Cover)
Salary: £25,500 per annum (pro rata)
Location: Derby
Hours: 8.30- 17.00 Monday-Friday

Overview:
We are seeking a proactive and professional Customer Service Administrator to join our team on a 4-month fixed-term contract to cover maternity leave.

This key front-facing role involves general office support, reception duties, and ensuring a welcoming and efficient front-of-house experience for all visitors and clients.

Key Responsibilities of our Customer Service Administrator:

• Act as the first point of contact for all visitors, providing a friendly and professional front-of-house service


• Manage incoming calls and direct enquiries appropriately


• Handle general tasks such as filing, data entry, and document management


• Support internal teams with scheduling, correspondence, and day-to-day office tasks


• Monitor and respond to general email enquiries


• Maintain a tidy and organized reception and office area


• Manage incoming and outgoing post and deliveries


• Support with the coordination of meetings, including room bookings and refreshments

Requirements of our Customer Service Administrator:

• Previous experience in a customer service or administrative role


• Excellent verbal and written communication skills


• Confident and professional telephone manner


• Strong organizational and multitasking abilities


• Proficient in Microsoft Office (Word, Excel, Outlook)


• Friendly, reliable, and able to work both independently and as part of a team

Desirable experience of our Customer Service Administrator:

• Experience in a receptionist or front-of-house position


• Familiarity with booking systems or CRM tools