Midlands-based with UK Travel

£85,000 + Benefits

We are partnering with a dynamic and growing leisure business that delivers exceptional customer experiences across a diverse portfolio of sites.

These include large-scale catering operations, events and conference venues, sports facilities, and hotels.

As the organisation looks to elevate its operations and expand its national footprint, we are searching for a passionate and commercially astute Operations Director to support this journey.

We are particularly keen to hear from candidates with backgrounds in:

Hotels, conference and events venues, theme parks, stadia, racecourses, or similar guest-facing, operationally complex environments.

Those who also bring experience in health & fitness or wider leisure will be at an advantage.

This role is ideal for someone who thrives in operational detail, brings strong leadership, and has a passion for delivering exceptional customer service across diverse and multi-use venues.

Key Responsibilities:

• Oversee the day-to-day operations across a varied estate including hospitality, sport, and leisure venues
• Drive service excellence and ensure high-quality guest experiences across all sites
• Lead, motivate and support site-level leadership teams to deliver commercial and customer KPIs
• Support new openings, mobilisations and refurbishments from an operational standpoint
• Collaborate closely with the CEO and leadership team on strategy, performance improvement and long-term growth plans
• Maintain strong commercial oversight of all venues, including full P&L responsibility

Profile:

• A minimum of 5 years' experience in operational leadership within hospitality/leisure (e.g.
  
  hotels, theme parks, sports venues, etc.)
• Proven success in managing multi-site, guest-facing operations
• Experience with large-scale F&B, events, or accommodation services
• Strong financial acumen with experience overseeing multi-million-pound budgets
• A leader who is both strategic and hands-on, with a genuine passion for people and service

Keen to chat more, drop me your cv Stuart Hills or call 0207 790 2666