We are working with a leading hospitality tech business, as they continue to grow, they’re looking for a Customer Success Implementation Manager to join their dynamic team.

In this role, you’ll be the bridge between product and customer — combining technical know-how, project management, and people skills to help clients unlock the full value of a powerful SaaS platform from day one.

What You’ll Be Doing

• Leading onboarding projects tailored to each client’s unique needs and goals
• Coordinating with cross-functional teams including Sales, Product, and Engineering
• Delivering engaging training and onboarding sessions that build client confidence
• Managing the technical setup and configuration of the platform
• Supporting clients with data integration and system connections
• Communicating timelines, deliverables, and potential risks clearly and consistently
• Troubleshooting challenges to keep projects on track
• Building strong, long-term client relationships that promote satisfaction and loyalty
• Feeding client insights back into the product team to influence future development
• Monitoring implementation performance and sharing updates with internal teams

What They’re Looking For

Essential Experience:

• 3+ years in a Customer Success, Implementation, or Onboarding role (ideally in a SaaS environment)
• Strong technical acumen with experience in software configuration and setup
• Confident communicator with excellent presentation and relationship-building skills
• Familiarity with CRM and project management tools such as Salesforce, HubSpot, or Jira