Performance Services Support Officer

Key Responsibilities
Performance Monitoring and Reporting



  • Produce timely and accurate routine and ad hoc performance reports for managers and senior stakeholders.




  • Support the development and maintenance of service, team, and directorate-level performance measures.




  • Collate and verify data for statutory returns and national reporting requirements.




  • Analyse local and national datasets, benchmarking performance and identifying trends.




Performance Advice and Communication


  • Offer proactive performance support and guidance to service managers.




  • Collaborate with partner agencies on multi-agency reporting requirements.




  • Contribute to training initiatives for staff, managers, and elected officials around performance and service improvement.




Project and Change Management


  • Provide project support for performance improvement initiatives and business transformation programmes.




  • Assist in the development and implementation of new performance and reporting systems.




  • Coordinate and monitor workstreams, ensuring delivery to time, cost, and quality standards.




  • Assist in procurement and compliance processes related to project delivery.




Stakeholder Engagement


  • Develop strong working relationships across teams and with external organisations.




  • Represent the Performance Services function at public events, meetings, and workshops.




  • Ensure compliance with legal standards around data sharing and information governance.





Person Specification
Essential Experience


  • Demonstrated experience supporting or delivering performance, project, or change management activities.




  • Experience working with stakeholders at all levels.




  • Track record in producing accurate performance reports and insights.




  • Skilled in using spreadsheets, databases, and performance/reporting tools






  • Understanding of statutory reporting requirements across public sector services (e.g., Adult and Children's Social Care, Education, Community Services).




  • Strong grasp of data quality principles, performance frameworks, and project governance.




  • Confident in interpreting and manipulating complex datasets.




  • Excellent communication and interpersonal skills.




  • Skilled in presenting data and insights to both technical and non-technical audiences.









Qualifications


  • Minimum Level 4 qualification or equivalent relevant experience in a related field.





Other Requirements


  • Willingness to travel for work-related meetings and events.




  • Flexibility to attend meetings or support activities outside standard working hours when needed.







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