Position: Head of operations
Location: Brimingham 
Salary up to £60,000 + Car Allowance + Bonus

We’re working with a growing, independent food and beverage business known for its quality craft offerings, bold design, and strong local following.

With multiple high-performing sites and further openings in the pipeline, the business is now seeking a commercially astute and hands-on Head of Operations to help take the next leap forward.

This is an ideal opportunity for a confident and ambitious operator looking to join a dynamic, founder-led business with a strong culture and a clear vision for scale.

You’ll play a central role in shaping and growing the operation, while ensuring teams are developed, systems are tightened, and profitability is maximized.

Key Responsibilities

• Drive Performance & Profitability: Use data-driven insights to optimize site performance, margins, and operational efficiency across all locations.
• Operational Leadership: Provide clear, structured leadership to store and area teams—ensuring excellence in daily operations and customer experience.
• Growth Management: Oversee the roadmap for future openings, including new site planning, team recruitment, launch strategy, and post-opening support.
• Team Development: Mentor and upskill the existing senior team, building leadership capacity across the business while fostering a strong, motivated culture.
• Process & Structure: Implement systems and SOPs to support consistency and scalability across the estate.
• Proactive Operations: Shift the business from reactive firefighting to forward-thinking strategic planning, with a constant focus on improvement.
• Customer Service Excellence: Ensure all teams are trained to deliver high, consistent standards of service aligned with the brand’s values.
• Founder Partnership: Work closely with the founder to bring their vision to life—balancing strategic autonomy with collaborative input.

The Ideal Candidate

• Based within easy reach of Birmingham, with the flexibility to be present in stores regularly.
• Experienced in growing and professionalizing multi-site hospitality or retail operations, ideally having scaled a business from a handful of units to 10+.
• Confident leading at both strategic and operational levels—comfortable coaching a team one day, rolling out a new system the next.
• Commercially sharp, with a keen understanding of P&Ls, KPIs, and cost control.
• Passionate about independent brands and hospitality, with a hands-on, can-do approach.
• Calm under pressure, solutions-focused, and motivated by growth and building teams.

If you are interested, please get in touch with Ben@Cor-elevate.com