Support Worker
Location: Baseline Centre, Knowland Grove, Norwich, NR5 8YD
Hours: 20 per week (subject to Four Day Week scheme after probation)
Contract: Permanent (subject to funding)
Salary: £12,952 (FTE £23,961)
Leave: 23 days p.a.

(pro rata) + bank holidays
Application Deadline: 25th September 2025
Start Date: ASAP
Reports to: Assistant Support Manager

About the Role

As a Support Worker within the Future Support service, you’ll provide high-quality, hands-on support to local residents in Norwich, helping them overcome challenges related to welfare, housing, health, employment, finance, and wellbeing.

You'll assess needs, agree support plans, and deliver compassionate, person-centred guidance.

The role is based at the Baseline Centre, with a mix of office, community, and home working.

Key Responsibilities

• Provide direct advice and support across a range of issues
• Specialise in welfare rights and benefits
• Develop and deliver outcome-focused support plans
• Work closely with internal teams and external agencies
• Maintain accurate case records, risk assessments, and client data
• Deliver group sessions and outreach where needed
• Ensure safeguarding, data protection, and health & safety compliance
• Support the development of service delivery in line with community needs

About You

You’re experienced in providing advice and support, ideally with a focus on welfare rights.

You understand the barriers people face when on low incomes and know how to support them toward independence.

You’re empathetic, resilient, and able to build trust quickly.

You can work both collaboratively and independently and are confident in applying appropriate challenge when needed.

About Future Projects

We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services.

Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.

Additional Information

• No line management responsibilities
• DBS check and right to work in the UK required
• Evening/weekend work may be required occasionally
• Induction and safeguarding training provided
• We are a Living Wage, Disability Confident, and Equal Opportunities employer