Youth Connector – SVD Transitions Project
Location: Baseline Centre, Knowland Grove, Norwich, NR5 8YD (with travel across Norfolk)
Hours: 37 per week (subject to Four Day Week scheme)
Contract: Until 31st March 2026 (extension subject to funding)
Salary: £25,310
Leave: 23 days p.a.

+ bank holidays
Application Deadline: 25th September 2025
Start Date: ASAP
Reports to: Assistant Support Manager

About the Role

This is a vital position within the Future Support team, working with young people (primarily aged 17–21) who are considered high risk and are often involved in the criminal justice system.

You'll provide flexible, person-centred support as they transition into adulthood, covering areas such as housing, benefits, health, education, employment, and wellbeing.

You’ll be based at the Baseline Centre in Norwich, with outreach delivery across the region.

Key Responsibilities

• Deliver face-to-face support across welfare, housing, health, finance, and more
• Assess needs and develop personalised, outcome-focused support plans
• Collaborate with services including Youth Justice, MACE Teams, and other partners
• Build trusting relationships and promote client independence
• Maintain accurate case records and comply with safeguarding procedures
• Provide outreach, home visits, and community-based support
• Ensure the service meets high quality and equality standards
• Contribute to service development and feedback mechanisms

About You

You’ll have a solid background in supporting young people, particularly those facing multiple challenges.

You are empathetic, reliable, and solution-focused, with strong communication skills.

You’re confident working independently and collaboratively and can adapt to dynamic and complex situations.

A full driving licence and access to a vehicle are essential.

About Future Projects

Future Projects is a Norwich-based charity dedicated to tackling poverty, exclusion, and disadvantage.

We provide high-impact services across education, wellbeing, employment, and youth support.

We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer.

Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours, and are paid 100% of their salary – providing a de-facto 4-day week.

The role holder will qualify to opt into this scheme following successful completion of their probation period and a six-month review.

Additional Information

• No line management responsibilities
• DBS check and right to work in the UK required
• Flexible working, including occasional evenings/weekends
• Full induction and ongoing training provided