Operations Executive - Inbound Travel (Groups and MICE)

About the role


A leading European inbound travel company is seeking a highly motivated and organised Operations Executive to join its London-based team.

You'll play a crucial role in converting qualified sales leads into confirmed group travel bookings across UK and Europe—handling everything from tailor-made leisure itineraries to complex corporate MICE arrangements.


This is a dynamic opportunity for someone passionate about delivering exceptional service and creating memorable travel experiences for global clients.


Key Responsibilities




  • Build and maintain strong relationships with key agent accounts worldwide, particularly in the USA, Canada, Australia, and Portugal.




  • Qualify new enquiries and manage them through the full sales-to-booking cycle.




  • Create and price bespoke European travel itineraries, including accommodation, transport, activities, and guides.




  • Research and negotiate supplier services to ensure competitive, profitable packages.




  • Manage bookings using a back-office system and ensure seamless pre-tour preparations.




  • Coordinate closely with suppliers and internal teams to deliver high-quality service.




  • Support tours during office hours and participate in a rotating emergency support rota.




  • Monitor competitor offerings and market trends to help shape innovative new products.




  • Maintain accurate documentation and ensure timely invoicing and supplier payments.




What We're Looking For
We're seeking someone with:




  • A sharp eye for detail and excellent organisational skills.




  • A collaborative, client-focused approach with strong communication abilities.




  • Experience in group travel operations, especially within Europe.




  • Familiarity with travel CRM systems and comfort working with technology (including AI tools).




  • The ability to multitask under pressure and manage changing priorities.




  • A solutions-driven mindset with a genuine passion for travel.



  • Ideally a second European language such as Portuguese or French.


You Might Have:




  • Experience working with leisure groups and/or MICE clients.




  • Knowledge of European travel products and destinations.




  • A history of meeting or exceeding sales conversion goals in a travel role.




Why Join?




  • A collaborative team environment within a growing international company.




  • Career progression opportunities and investment in your professional development.




  • The chance to play a key role in crafting once-in-a-lifetime experiences for travellers.




  • Hybrid working model with a strong team culture and flexible attitude.




Please note: This is not a standard 9 to 5 role—during peak seasons, you'll need to go the extra mile.

In return, you'll be part of a supportive team that values dedication and rewards commitment.


Apply now online to this post to be part of a passionate and forward-thinking travel company making a difference in the global inbound tourism sector.




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