ServiceNow Technical Architect

We are seeking an experienced ServiceNow Technical Architect to join a leading organisation in Johannesburg.

This role requires strong technical expertise across multiple ServiceNow modules, combined with the ability to design, develop, and deliver scalable enterprise solutions.

The ideal candidate will have solid implementation experience and the ability to guide both clients and internal teams.
Key Responsibilities

- Architect, design, and implement ServiceNow solutions across multiple modules.
- Work closely with stakeholders to gather requirements and translate them into technical solutions.
- Configure and develop ServiceNow applications, workflows, and integrations.
- Provide technical expertise and ensure solutions follow best practices.
- Participate in design workshops, solution reviews, and technical discussions.
- Support and mentor junior team members.
- Deliver projects aligned with ITIL and Agile methodologies.

Required Skills & Experience

- 5+ years of hands-on ServiceNow experience across multiple modules:

- ITSM (IT Service Management)
- ITOM (IT Operations Management)
- CSM (Customer Service Management)
- TSM (Telecom Service Management)
- HR Service Delivery
- ITBM (IT Business Management)
- Service Portal & Mobile Development
- Integration Hub & API Integrations

- Strong background in designing, configuring, and developing ServiceNow applications and integrations.
- Understanding of ITIL and Agile methodologies.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.

Why Join? This is a fantastic opportunity to advance your career in ServiceNow while working on impactful projects in South Africa.

You’ll gain exposure to a wide range of modules, innovative technologies, and enterprise-level implementations.