Change Manager – ServiceNow Transformation

We are looking for an experienced Change Manager to lead the people side of complex, multinational ServiceNow transformation programmes.

This role is all about ensuring individuals, teams, and leaders successfully adopt new ways of working during large-scale digital change.

You’ll be working in a fast-paced consulting environment, shaping change strategies, driving adoption across multiple regions, and making sure business outcomes are achieved.

Key Responsibilities

- Lead the design and execution of change management strategies for enterprise ServiceNow projects.
- Partner with programme managers, consultants, and client executives to embed change into delivery.
- Build strong stakeholder engagement and leadership alignment, including with senior executives.
- Develop and deliver communication, engagement, and training plans for multi-country rollouts.
- Facilitate workshops, address resistance, and provide coaching to leaders.
- Track, report, and measure adoption progress using defined KPIs (readiness, engagement, training effectiveness).

Required Experience

- Minimum 5 years’ change management experience, including at least 3 years on enterprise IT or SaaS transformations (ServiceNow, SAP, Salesforce, Oracle, etc.).
- Solid knowledge of recognised change frameworks (Prosci, ADKAR, Kotter, or equivalent).
- Proven ability to influence and engage stakeholders at all levels in challenging environments.
- Strong communication skills with proficiency in collaboration tools such as Teams, Miro, Zoom, Canva, or Adobe.

Preferred Qualifications

- Prosci or equivalent change management certification.
- Previous experience delivering change within a ServiceNow Partner or consultancy setting.
- Degree in Organisational Psychology, Business, or Communications.