ServiceNow Presales Consultant

We are seeking a highly skilled ServiceNow Presales Consultant to join our team in Johannesburg.

In this role, you will partner with clients to understand their challenges, shape tailored ServiceNow solutions, and deliver compelling demos and proposals that win business.

You’ll bridge the gap between sales and delivery, acting as a trusted advisor who can influence digital transformation decisions at the highest level.
Key Responsibilities

- Lead presales engagements with clients, gathering business requirements and aligning them with ServiceNow capabilities.
- Design and present innovative ServiceNow solutions across ITSM, ITOM, IRM, HRSD, and CSM.
- Deliver tailored demos, proof-of-concepts, and workshops that showcase value and impact.
- Collaborate with sales teams to respond to RFPs/RFIs, prepare effort estimates, and develop winning bid strategies.
- Support handovers to delivery teams, ensuring proposed solutions are implemented smoothly.
- Build strong relationships with stakeholders at all levels, acting as a trusted advisor.
- Partner with technical teams for deep dives, prototypes, and solution validation.

Required Experience & Qualifications

- 5+ years of ServiceNow experience in solution design, configuration, or presales.
- ServiceNow CSA (Certified System Administrator).
- CIS certifications would be a bonus.
- Proven experience leading demos, client workshops, and presentations.
- Solid understanding of ServiceNow platform architecture and integrations.
- Track record of responding to bids and proposals with well-structured technical solutions.