JOB DESCRIPTION



Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.

Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.



GENERAL PURPOSE OF THE JOB: The Field Technical Representative ensures proper application of Tremco CPG products in accordance with all company and industry guidelines by providing on-site application and problem resolution.





ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide independent support for primary territory product lines.
  
  
  


• Recommend products and solutions outside of primary product lines with occasional direction.
  
  
  


• Ensure compliance with best practice standards for application or installation to protect against and mitigate potential warranty issues.
  


• Provide site support by performing general and complex product applications/installations.
  
  
  


• Perform substrate analysis using specialty equipment.
  
  
  


• Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field.
  
  
  


• Provide field support by collecting data for project or product specific testing and interpreting results.
  
  
  


• Recommend application and installation policies within technical literature.
  
  
  


• Coordinate 3rd party testing certification/approvals.
  
  
  


• Provide live and/or web-based training for internal staff and/or external customers.
  
  Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application or installation of products.
  
  Exercise clear and confident communication of product lines and construction practices during presentation delivery.
  
  
  


• Support qualified applicator program and/or authorized product installation program.
  


• Use relevant information and individual judgment to determine whether designs, applications, and installations comply with local codes, industry standards, and regulations.
  
  
  


• Maintain records associated with job site visits and project completions.
  


• Aids in new product review to ensure product feasibility and value engineering aspects.
  


• Ensure customer satisfaction and works to resolve issues for optimal outcomes.
  


• Provide feedback on customer recommendations and suggestions.
  

• 4-7 years Technical Service, Construction, Project Management, Field Management, or similar experience.


• Hands-on experience with product applications or installation of commercial sealants and waterproofing.
  
  


• Possess a general understanding of field-testing methods and techniques.
  
  

• Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures.
  
  


• Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  
  


• Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo.
  
  This includes chemistry of current and future products and systems.
  
  


• Customer Service skills, including needs assessments and evaluation of customer satisfaction.
  
  


• Excellent communication, listening, and interpersonal skills, with the ability to work collaboratively with internal teams and external partners.


• High level of attention to detail and organizational skills, with the ability to effectively manage timelines, meet deadlines, and manage project scope.


• Strong problem-solving skills with the ability to manage multiple, simultaneous projects with competing priorities.


• Proficient in Microsoft Office (Word, Excel, Outlook)


• Ability to travel up to 50% within assigned region.
  
  Travel may be on short notice with overnight stays.