Assistant Manager – Hospitality & Café Operations

Location: Upper East Side, New York, NY
Salary: Up to $75k + Comprehensive Benefits

About the Role

We are working with a confidential client preparing to open an exciting new hospitality concept on Madison Avenue in Summer 2025.

Inspired by the timeless tradition of a French café-patisserie, this venue will deliver elegantly crafted pastries, breads, and specialty offerings in a refined, welcoming environment.

The Assistant Manager will play a pivotal role in supporting the General Manager with the smooth daily operation of the café.

This is a hands-on leadership position, balancing guest-facing service, operational precision, and staff mentorship to ensure every detail reflects the brand’s elevated standards.

Key Responsibilities

• Lead by example on the floor, ensuring every guest receives warm, attentive, and personalized service.
• Support, train, and mentor baristas and front-of-house staff, cultivating a professional, high-performance culture.
• Assist with daily operations, including opening/closing procedures, scheduling, inventory, and vendor management.
• Maintain ambiance and cleanliness standards across the space, ensuring consistency with brand identity.
• Handle guest concerns with discretion, resolving issues gracefully and upholding loyalty.
• Support cash handling, reconciliations, and reporting in partnership with the GM.
• Serve as a brand ambassador, maintaining strong product knowledge and training staff to do the same.
• Comfortable working on your feet for extended periods (8–10 hours), moving between floor and back-of-house operations.
• Ability to safely handle equipment and supplies, including lifting items up to 50 lbs when needed.
• Flexibility to work varied hours/days, including weekends, holidays, and peak service times.

Skills & Experience

• 2+ years of hospitality or café experience, with at least 1 year in a supervisory role.
• Proven ability to inspire and lead a team in a fast-paced environment.
• Strong organizational, multitasking, and problem-solving skills.
• Professional demeanor with excellent communication skills.
• Calm under pressure with a polished and guest-first mindset.
• Food Handler Certification (or willingness to obtain promptly).

If you’re ready for this challenge and please send your resume to Cassidy at corecruitment dot com