Service Manager - Homelessness

The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday, 9AM - 5PM.



In this position, you will be required to:
- Work alongside three Managers and one Regional Manager and be responsible for 5 buildings; a mixture of high, medium and low support with self -contained flats across all 5 buildings
- Direct 4 Young Persons Workers and a team of Night Workers in their day-to-day work to ensure that young people receive a consistent, high quality and responsive service.

Staff will report to this role for leadership, supervision and guidance
- Ensure that each client/resident has an individual package of support with regular formal and informal key working, and an up-to-date co-produced and comprehensive support and safety plan
- Oversee the reports regarding missing young people, to lead on coordinating a joint up response with statutory services, as well as directing a variety of approaches for non-engaging clients
- Oversee referrals ensuring that they meet the criteria and service specification and to ensure that all referrals are interviewed, assessed, and accepted/rejected in line with policy and procedure
- Ensure that preparation for move-on begins once the young person moves into the service, and to lead on the development and roll out of a comprehensive package of life skills training which is available to all
- In partnership with the Regional Services Manager, identify and implement flexible approaches of working with young people to best promote and advance their progress
- Develop the staff team in a psychologically informed way within the core model of service delivery
- As directed by the Regional Services Manager, to contribute to organisational and statutory monitoring and reporting within set deadlines
- Ensure the property is maintained to a high standard and that effective systems are in place to ensure all areas of housing management are efficient and offer value for money, with voids kept to a minimum and rental income maximised
- Ensure that all property risk assessments are reviewed and updated at regular intervals
- Ensure staff are committed to safeguarding children and vulnerable adults in line with policy and procedure

To apply for this role, you must have:
- Understanding of effective practice in responding to the needs of looked after children and care leavers aged 16 and 17, as well as local authority statutory duties.
- Experience of effectively managing staff that work with the range of issues involved in the delivery of quality services to young people who may be at risk or looked after with complex needs including offending and gang affiliation.
- A proven track record of staff and service management and demonstrable ability to manage staff performance and motivate staff members to perform effectively.
- Experience of managing accommodation-based services with a variety of tenures (such as licenses and ASTs) and knowledge of the associated housing management and health and safety requirements.
- High level of numeracy, literacy and comprehension in order to be able to contribute to budget setting, monitor expenditure, write reports and review, analyse and extrapolate from written information.
- Ability to co-ordinate the work of a number of individuals or agencies to get tasks completed to time and to specification.
- Strong networking skills and proven ability to build positive working relationships with internal and external stakeholders in order to establish or improve services to service users.