Housing Officer

Responsibilities

• Provide an excellent housing and estate management service, working closely with colleagues in Allocations, Income and Anti-Social Behaviour, to help create sustainable neighbourhoods across the area.


• Take a proactive approach to housing management by carrying out regular tenancy visits and inspections of properties to effectively manage our stock and prevent tenancy fraud and abandonment.


• Provide a timely and robust response to anti-social behaviour, and other tenancy breaches, through effective case management and multi-agency action planning.


• Manage the allocations of accommodation, including pre-termination visits, property viewings, sign ups and introductory tenancy visits.

• Carry out regular estate inspections, identify works and improvements, and jointly develop local plans with the involvement of the community to drive up standards across our neighbourhoods.


• Investigate and respond in a timely manner to complaints from a range of customers and stakeholders.


• Provide housing advice, guidance, and information to our customers.


• Where necessary, to assist in taking legal action to enforce the conditions of the tenancy and represent in court as required.

• Develop and maintain working relationships with other services and support organisations both within the organisation and the community to ensure best advice is provided at all times.


• Work autonomously, and in a flexible way, to reflect the ‘reactive' nature of the role.


• Manage own time and resources efficiently to ensure we are working smartly at all times.


• Works closely with other team members to ensure a holistic approach is taken to address issues.


• Advise tenant involvement colleagues of any tenants who show an interest in being consulted or where they identify a possible opportunity for a tenant to become involved.


• Develop and maintain working relationships with other internal services and external organisations that can help tenants who are struggling to sustain their tenancies or managing other identified issues.


• Assist with the training and integration of new team members and in new procedures of all team members.


• Deal effectively and safely with challenging customers.


• Understand and support vulnerable customers with complex needs.

Skills and Abilities

• Good standard of numeracy, English language, and computer literacy.


• Ability to work under pressure and with customers who have high expectations/ good negotiation skills.


• Plans and organises work to meet individual, team, and organisational objectives.


• Able to develop, maintain and contribute to constructive working relationships.


• Analytical and problem solver brings own ideas and initiatives to resolve issues.


• Ability to communicate effectively, sympathetically, but firmly when required with a wide range of people,


• Ability to follow set procedures.


• Ability to listen and be sympathetic to the varied housing needs of customers, often in stressful situations.


• Ability to work to deadlines.


• Supports opportunities for positive change and actively looks for ways to improve the service.


• Willing to work flexibly in accordance with policies and procedures to meet the operational needs.

Essential

• Educated to ‘GCSE' level standard or equivalent, attaining minimum level C (or equivalent) in Maths and English.


• Knowledge of housing management within a Social Housing environment.


• Experience of delivering customer focused services in a variety of settings.


• Experience of working under pressure and managing multiple priorities


• Experience of responding to queries/complaints.


• Awareness and understanding of Housing legislation and an appreciation of the duties and responsibilities of the landlord.


• Understanding of tenants' obligations.


• Experience of working with Support providers.


• Awareness, knowledge, and adherence to Information Governance/Data Protection principles.

If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to fri)