Operations Manager – 4

* Hotel, Central London

Salary:                £65,000 + Bonus

We are seeking an experienced and dynamic operations manager to join the team at a prestigious 4-star hotel in the heart of central London.

This is an exciting opportunity for a driven hospitality professional with a proven track record in large-scale hotel operations.

As operations manager, you will be responsible for overseeing the day-to-day running of the hotel, ensuring exceptional guest experiences and smooth departmental performance across rooms, front office, food & beverage, and housekeeping.

You will work closely with the general manager to drive operational excellence, maintain brand standards, and achieve commercial targets.

Responsibilities:

• Lead and support departmental managers to deliver outstanding service and guest satisfaction.
• Oversee hotel operations across all areas, ensuring efficiency and consistency.
• Drive profitability through cost control, KPI management, and strategic planning.
• Support staff training and development, fostering a positive and motivated team culture.
• Ensure compliance with health & safety and brand standards at all times.

Requirements:

• Strong background in operations within a high-volume hotel (250+ bedrooms) is essential.
• Proven ability to manage large, multi-disciplinary teams in a fast-paced environment.
• Commercially aware with experience managing budgets, forecasts, and KPI’s.
• A hands-on leader with excellent communication and problem-solving skills.
• Previous experience in a 4
  
  * or 5
  
  * hotel environment is highly desirable.