Customer Service Administrator

As Customer Service Administrator, you'll join a friendly and supportive team dedicated to providing first-class service to customers.

This is a full-time, permanent position based onsite at the company's modern, open-plan offices in Brackley.

Established in 2010, the company has experienced impressive growth and now operates across over 300 locations.

Working Monday to Friday, 8:30 a.m.

to 5:00 p.m., you'll enjoy a starting salary of up to £26,500.

This opportunity is ideal for a customer service professional who's looking to develop their career and grow alongside a successful, expanding business.

Purpose of the role:

To deliver high levels of customer service working with major corporate accounts.

The role is busy and varied and involves interacting with customers on a daily basis.

Key Accountabilities for The Customer Service Administrator:

• All administration tasks including creating emergency and planned work orders


• Responding to customer calls, contact form, process work requests


• Monitor engineer schedules, liaising with management team to ensure client expectations are met


• Manage key accounts, supporting the team


• In and outbound call handling


• Dealing with any queries, customer complaints, identifying opportunities to improve process


• Booking jobs on CRM


• Collaborating with national accounts delivering first class service


• Scheduling invoices


• Uploading and processing orders


• Liaising with internal teams including business development managers


• Credit control for key accounts

Key Skills Required for the Customer Service Administrator:

• High levels of customer service over the phone and by email


• Solid administration skills


• Highly organised with excellent levels of attention to detail


• Adaptable in a changing environment


• Credit control experience would be an advantage


• Strong IT skills

What's in it for you?

• A starting salary of up to £26,500


• Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 10 min breaks)


• 23 days hol + bank hols (you can also buy and sell hols days)


• Birthday day off (after one year service)


• Training, development and progression


• Annual performance and company related bonus


• Associate days, socials


• Associate equity program


• Plenty of free parking