Customer Service Advisor

We are seeking a proactive and enthusiastic Customer Services Advisor to joina small, riendly team.

This is a full-time, office-based role where you'll play a key part in delivering exceptional customer service and ensuring the smooth running of our daily operations.

The role is full time and office based offering a starting salary from £25,000, experience and skills will be considered.

Based just outside Brackley.

Key Responsibilities for the Customer Service Advisor:

• Deliver outstanding customer service: Provide professional and friendly support to all customers, ensuring a positive and efficient experience from initial contact through to completion.


• Handle incoming calls and emails: Respond promptly and professionally to customer enquiries, offering accurate information and support at every stage.


• Communicate effectively: Demonstrate excellent communication skills, both verbal and written, with the ability to convey detailed and sometimes technical information clearly, confidently, and professionally to customers and colleagues.


• Process and review reports: Check and interpret detailed information with accuracy, ensuring all relevant data is recorded and acted upon appropriately.


• Coordinate deliveries and installations: Schedule and manage deliveries, liaising with colleagues, and third-party providers to ensure timely completion and customer satisfaction.


• Maintain records: Update and manage customer databases, ensuring information is recorded accurately and in compliance with company procedures.

Key Skills Required for the Customer Service Advisor:

• Excellent verbal communication skills: Have ability to engage confidently and professionally with customers, in handling enquiries and escalations calmly and effectively.
  
  The ideal candidate will demonstrate strong customer-focused skills, including empathy, patience, and resilience.


• Strong written skills: Confident in drafting professional emails, with the ability to convey detailed information clearly and professionally to customers


• Proficient in Microsoft Office and general computer systems / databases


• Strong attention to detail: A high level of details and accuracy is required


• Organisational skills: Be highly organised with the ability to manage multiple tasks, prioritise workloads, and meet deadlines.


• Experience: Previous experience in a similar role is an advantage; however, full training will be provided for the right candidate.


• Own transport essential

What's in it for you?

Competitive salary
No weekends - Monday to Friday 08:30 - 17:30
Free onsite parking
Supportive team environment
Holiday: 28 Days Holiday (Inc Bank Holidays) and Christmas shutdown
Salary: Starting from £25,000 experience & skills will be considered

Employ Direct is a subsidiary of Cameo Consultancy.

All suitable applications will be forwarded to our client, and they will be in touch with you directly.