Technical Vendor Manager - Financial Services

Technical Vendor Manager - Financial Services

Occasional travel to HQ in Isle of Man (Circa once per month)

Salary up to £70,000 per annum

A Technical Vendor Manager is needed for a leading client in the Isle of Man.

This role oversees relationships with third-party vendors providing services to the company and its brands, ensuring compliance with Group Policies, performance standards, and contractual obligations.

Responsibilities include categorising suppliers by risk and importance, managing supplier performance, and overseeing commercial and procurement processes as part of Group practices.

The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable service delivery across the organisation.

Key skills and responsibilities:

• Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these effectively.


• Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities.


• Cordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required.
  
  These may be conducted following significant incidents, failed changes or at the request of the Technology Leadership team, including the oversight of investigations to determine root causes and the identification of migration or preventative measures.


• Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate.


• Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations.


• Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the financial services sector.


• Demonstrates proficiency in Office 365 collaboration tools.


• Capable of effective collaboration across multiple teams with diverse technical expertise and distributed geographic locations.


• Maintains personal accountability while managing individual workload and ongoing professional development.


• Exhibits a strong understanding of the company's core values and demonstrates their practical application within the workplace.


• Employs a disciplined and consistent analytical approach to problem-solving.


• Engages confidently with stakeholders across varying levels of seniority and collaborates with diverse suppliers and international teams.

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