Future Planning Care Coordinator

If you're someone who loves planning ahead, thrives on creating structure, and understands the importance of continuity in care we'd love to hear from you!

At First City Group we're passionate about delivering outstanding social care that helps people live independently and with dignity in their own homes.

Our team is built on compassion, professionalism, and continuity ensuring every customer receives consistent, high-quality support from familiar faces.

We're now looking for a Future Planning Care Coordinator to join our friendly office team in Swindon.

This role is perfect for someone who thrives on organisation, forward planning, and creating well-balanced rotas that ensure our customers receive seamless, consistent care.

Location: Swindon
Salary: £26,000 with additional earnings for on call service (OTE of £30,300)
Hours: 40 hours per week + shared on-call rota, additional hours may be required to meet business needs

About the Role:
As our Future Planning Care Coordinator, you'll play a key role in shaping the daily rhythm of our care service.

Your main responsibility will be to plan and maintain rotas well in advance, ensuring that care visits are matched appropriately to each customer's needs, staff skills, and locations.

You'll also act as a first point of contact for both care staff, customers and other healthcare professionals, helping to resolve queries, handle concerns or compliments, and escalate issues where needed.

Key Responsibilities:

• Develop and maintain rotas that ensure continuity of care and efficient travel routes


• Match carers to clients based on skills, experience, and location


• Respond promptly and professionally to calls, messages, and emails from customers, families, and staff


• Manage last-minute changes with calm and clear communication


• Record and report issues, concerns, compliments, and complaints appropriately


• Work closely with the care team and management to maintain high standards of service delivery

About You:

• Minimum 1 year of hands-on domiciliary care experience (essential)


• Proven experience in rota planning, rostering, or scheduling (desirable)


• Excellent organisational and problem-solving skills


• Strong communication skills and a calm, professional manner


• Confident using care management or rostering software (training will be provided)


• Able to work independently and as part of a supportive team

What we offer in return:

We provide excellent training and ongoing support, with opportunities for career progression and additional industry-recognised qualifications.

You'll receive 28 days of annual leave inclusive of public holidays and a workplace pension with Nest.

Staff also benefit from access to the Blue Light Card discount scheme, our Employee Assistance Programme (Health Assured), and a local motor maintenance discount.

We also run a refer-a-friend scheme to reward you for introducing new team members.

Please note: All positions with First City Nursing and Care are subject to satisfactory references, an enhanced DBS check, and completion of mandatory training.

This role does not offer sponsorship.

If this position isn't the right fit, we may suggest other suitable opportunities within our organisation