We have been retained by a well-established Hospitality Group in Bahrain that is lookin gto strengthen their team.

Our client is seeking an experienced Digitalization & Innovation Manager, that will identify, review and implement processes or system innovations to improve services to guests and users.

The D&I Manager will develop and implement digital transformation strategies to improve business efficiency and create value through new or improved processes, services, and technologies.

Duties required:

• Analyzes, communicates and implements group and property strategy through technology to drive business generation in an effective manner and contribute to property’s overall business success.
• Responsible for monitoring and controlling all technology-impacted revenues and expenses generated by the property including, but not limited to:  telecommunications, HSIA, IPTV, business center technologies and A/V.
• Effectively utilize the functionality already available in the current technologies and applications used to bring value in a cost-effective manner.
• Work with unit managers to understand business directions and constraints to develop innovations and opportunities to use emerging technology-enabled solutions to improve customer experience, digitalize services, improve internal practices and bring synergies across the units.
• Scout, identify and profile emerging technologies in the market and work with unit managers on how these technologies can provide value and be implemented.
• Prepare reports and presentations to management and business managers as required
• Functions as on-site project manager who plans and manages both new systems and system upgrades for property site and liaise with the IT Operations Manager. 
• Manage the process of collaboration with business managers to gather and document requirements, conduct pilots and implement technologies in partnership with user management and IT.
• Monitor progress of applied solutions and ensure collaboration with business units progress according to benefits proposed
• Assist in commercial, financial and legal due diligence as required for existing and new technologies adopted.
• Certifies software applications for use at property along with IT Operations Manager
• Possesses advanced knowledge in the areas of hospitality technologies including applications, digitalization equipment and processes.
• Manage the application and digitalization architecture to ensure integrated and effective manner where services can be provided with limited or no manual intervention.
• Manage the application and technology upgrade migration in a planned and seamless manner to minimize disruption to the business and operation

What we are looking for:

• 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer
• Professional certifications desired (i.e., Project Management, MCS etc.)
• Technical certifications / courses in Virtual Reality, BlockChain, NLP, AI/ML, Data Science are advantages.
• Experienced in emerging technologies, applications, peripherals, protocols, communications, operating systems and internal guest interfaces, particularly in the hospitality industry
• Experience in commercial within a large, global organization an advantage

Salary package: BD2500 - 3000 per month + full expat family benefits (except schooling) + performance-based bonus