ServiceNow Implementation Specialist

A leading ServiceNow partner in the UK is seeking an experienced ServiceNow specialist to join their ServiceNow team.

This role involves hands-on delivery across CSM and HRSD.

You will work across the full lifecycle, from solution design to implementation, building modern user experiences and integrating with external systems.

Key Responsibilities

- Deliver configuration, development, and implementation across CSM, HRSD, and other Experience workflows.
- Build modern interfaces using the Experience Layer, UI Builder, Service Portal, and Next Experience.
- Integrate ServiceNow with external systems using REST, SOAP, and IntegrationHub.
- Support solution design, pre-sales input, and bid activity within a service provider environment.
- Contribute to optimisation of customer and employee journeys.

Ideal Experience

- Demonstrable background in ServiceNow development and configuration.
- Strong integration experience (REST/SOAP, IntegrationHub).
- Proficiency with UI Builder, Service Portal, and Next Experience.
- Understanding of customer journeys and the employee lifecycle.
- CIS-CSM and CIS-HRSD certifications, with broad module knowledge.
- Experience with Agentic AI/Now Assist (desirable).
- Current SC clearance or eligibility to obtain it.

Package Salary up to £100,000 per annum depending on experience, plus an excellent benefits package including a 5% bonus.

You will be working on a hybrid basis with occasional visit to the office and client site visit.
If you’re interested, apply with your CV to learn more.