ServiceNow ITAM Product Manager

ServiceNow ITAM Product Manager (HAM / SAM)
Location: North West England (hybrid)
Type: Permanent
Salary: £70,000 – £100,000 + bonus + excellent benefits

We’re supporting a large, complex enterprise organisation in hiring an ITAM Product Manager to join their IT Service Management team.

This role offers the chance to shape asset management strategy, improve data-led decision making, and optimise technology services at scale.
The Role You’ll be responsible for the ownership and evolution of the IT Asset Management product, working closely with technology teams and partners to enhance service delivery, cost control, and governance.

The role blends ServiceNow expertise, product ownership, and strong stakeholder engagement to drive measurable business outcomes.
Key Responsibilities

- Own and deliver the ITAM product roadmap using agile delivery methods
- Lead improvements across HAM and SAM processes, controls, and reporting
- Drive high-quality data management and management information outputs
- Develop KPIs and insights to improve efficiency, compliance, and cost optimisation
- Collaborate with stakeholders to align ITAM capabilities with business and regulatory needs
- Identify, manage, and mitigate risks within technology standards and processes
- Produce clear documentation and provide training on ITAM processes and best practices

Essential Skills

- Strong ServiceNow ITAM experience, including HAM and SAM modules, workflows, and ACLs
- Proven agile product ownership experience
- Strong data management, reporting, and MI capabilities
- Experience operating within large, enterprise-scale technology environments

Desirable Experience

- Integration with CMDB, Product Lifecycle Catalogue, or ITOM Discovery
- Cost optimisation, licensing, and vendor management exposure
- Broader ITSM or service management experience

Package & Benefits

- £70,000 – £100,000 basic salary
- Performance-based bonus
- Excellent pension scheme
- Hybrid working model
- Strong emphasis on work–life balance
- Comprehensive and flexible benefits package

This is a high-impact opportunity for an ITAM specialist who wants to influence strategy, lead complex initiatives, and deliver long-term value in a sophisticated technology environment.
Get in touch to apply or discuss the role in confidence.