Salary Range: €55,000–€60,000 gross per year + up to 20% annual bonus

Languages: Fluent German and English required

Location : Dusseldorf

About the Role

We are seeking an experienced and proactive Partner Performance Manager to oversee and nurture a network of partner-run locations across Germany and Austria.

You will act as the primary point of contact for our partners, ensuring new openings are executed efficiently and ongoing operations meet high performance standards.

This role requires strong coordination skills across multiple teams — Sales, Operations, Billing, and Facilities — while maintaining close relationships with partners ranging from single-building owners to multi-site investors.

Success in this role depends on your ability to operate under pressure, anticipate issues before they escalate, and drive continuous improvement in partner performance and satisfaction.

Key Responsibilities

• Partnership Management: Serve as the main liaison for partner accounts, fostering long-term, mutually beneficial relationships.
• Operational Oversight: Ensure all new sites are inducted and opened efficiently once deals are finalized.
• Performance Monitoring: Track occupancy levels, revenue performance, and service standards; proactively flag and resolve any operational or financial concerns.
• Cross-Functional Coordination: Collaborate with internal teams (Sales, Ops, Billing, Facilities, Recruitment) to streamline partner operations and communication.
• Issue Resolution: Take ownership of problems, ensuring timely closure with practical, partner-focused solutions.
• Facilities & Community Support: Support on-site teams and Community Managers to maintain consistent service and operational excellence.
• Reporting & Analysis: Prepare and review occupancy, revenue, and satisfaction reports; identify areas for improvement and initiate follow-up actions.
• Efficiency & Process Improvement: Challenge existing workflows to enhance speed, quality, and partner satisfaction.

Requirements

• Experience: Minimum of 6 years in end-to-end account management, franchise operations, or client relationship management within hospitality, QSR, or real estate sectors.
• Education: Bachelor’s degree required.

• Skills:
• Proven ability to manage multiple stakeholders and competing priorities under pressure.
• Strong Excel and reporting capabilities.
• Excellent communication and interpersonal skills, adaptable to all levels of management.
• Hands-on, solution-driven mindset with resilience and professional maturity (“broad shoulders”).

• Additional:
• Must have the right to work in Germany (no sponsorship available).
• Willingness to travel within Germany occasionally (average 1–2 partner meetings per week).