Room Service Manager

Reno, Nevada
Pay Range: $65,000 – $70,000 + Bonus + PTO + 401K + Benefits + Relocation Assistance

Overview:
We are seeking a dedicated Room Service Manager to lead day-to-day operations of a high-volume room service department.

This role oversees supervisors, cashiers, bussers, and food servers while ensuring exceptional guest service, efficient operations, and team development.

Responsibilities:

• Manage recruitment, hiring, training, scheduling, and performance of all Room Service team members.
• Supervise daily operations, ensuring high-quality food service and guest satisfaction.
• Resolve team member and guest issues, promoting positive communication and teamwork.
• Monitor labor, inventory, and expenses to meet budget and operational goals.
• Support menu development, pricing strategies, and implement operational best practices.
• Ensure compliance with all safety, sanitation, and alcohol service regulations.
• Prepare and review payroll, performance evaluations, and P&L reports.
• Maintain proper staffing levels and establish standard operating procedures.

Qualifications:

• 3–5 years of high-volume restaurant or hotel supervisory/management experience.
• Ability to obtain Alcohol Awareness and Food Safety certifications.
• Knowledge of POS systems and MS Office applications (Excel, Word, Outlook).
• Strong organizational, communication, and leadership skills.
• Professional appearance and adherence to grooming standards.

Perks & Benefits:

• Comprehensive medical, dental, vision, and supplemental coverage
• 401K plan with discretionary match
• Paid vacation and holidays
• Education tuition reimbursement
• Career development workshops and internal advancement opportunities
• Daily complimentary meal and weekly resort prizes
• Relocation assistance provided

Physical Requirements: