Head of Operations – Restaurant Business
Location: London
Salary: £90-£120,000 performance bonus

A fast-growth, multi-revenue stream hospitality business is looking for a Head of Operations to help shape its next chapter.

This is a London-based, highly visible role reporting directly to the Founder.

The brand has strong identity, serious ambition and a clear goal - to build a legacy business.

The brief is simple: drive operational excellence and build best-in-class systems, reporting and structure across a dynamic, all-day operation spanning dining & events

The Role:

• Lead and elevate operational performance across a complex, multi-revenue stream business
• Implement process, structure and reporting frameworks that drive clarity, accountability and pace
• Embed a high-performance culture focused on energy, ownership and results - no egos
• Take full accountability for financial and operational performance including COGs and GP margin control
• Strengthen systems, tech adoption and data reporting to support scale
• Develop and coach two Operations Managers, building capability and succession
• Own customer journey management across all touchpoints - all day dining, events
• Oversee staff training and development, ensuring consistency and leadership depth
• Act as a visible leader in the business - present on the floor, in the venues and within the community
• Collaborate with senior stakeholders and third parties to streamline structure and elevate performance
• Influence organisational design as the business evolves, supporting sustainable growth

The Person:

• Currently operating at Head of Ops or ready to step up from a senior Operations role with clear ambition
• London-based and committed to being hands-on and highly visible
• Naturally driven, ambitious and hard working - motivated by growth
• Experience within a PE-backed or systems-led environment
• Familiar with structured operating frameworks such as EOS
• Strong financial acumen - degree educated and/or with solid finance exposure preferred
• Commercially sharp with proven analytical ability and strong grasp of reporting
• Comfortable operating within a start-up mentality - able to evolve with the business rather than inherit something finished
• Experienced across dynamic, high-volume environments with multiple revenue streams
• Strong coach and communicator, capable of influencing senior stakeholders and frontline teams alike
• Energetic, credible and culturally aligned with a founder-led, fast-paced environment

Interested: Kate@corecruitment.com