Outreach Worker ? Rough Sleeping & Homelessness Support

Street Outreach & Engagement



  • Conduct street-based outreach to identify and engage individuals sleeping rough or at immediate risk of rough sleeping.




  • Build trusting relationships through consistent, respectful, and non-judgemental engagement.




  • Respond to referrals, intelligence, and reports of rough sleeping in a timely manner.




Assessment, Casework & Housing Pathways


  • Carry out initial assessments and contribute to personalised support plans.




  • Support individuals to access emergency accommodation, supported housing, and longer-term housing solutions.




  • Provide advocacy and practical support including attending appointments, supporting documentation, and helping individuals navigate services.




  • Identify barriers to housing and work with relevant services to address these barriers.




Hub-Based Support & Integrated Working


  • Deliver support both on the streets and within service hubs or drop-in environments.




  • Assist with assessments, engagement, and casework within the hub setting.




  • Support access to multi-agency services including health, welfare, housing advice, and specialist support.




Risk Management & Safeguarding


  • Conduct dynamic risk assessments during outreach activities.




  • Identify safeguarding concerns and take appropriate action in line with safeguarding procedures.




  • Work with individuals who may present complex needs or challenging behaviour, using de-escalation techniques where necessary.




  • Ensure individuals are offered emergency accommodation during severe weather periods where applicable.




Partnership & Multi-Agency Working


  • Work closely with housing providers, local services, healthcare teams, mental health services, substance misuse services, and community organisations.




  • Participate in multi-agency meetings and coordinated case management.




  • Promote a collaborative approach to ensure individuals receive joined-up support.




Recording, Data & Service Intelligence


  • Maintain accurate and timely case records and outreach logs using case management systems.




  • Record verified rough sleeping activity and emerging trends to support service planning.




Teamwork & Service Delivery


  • Work flexibly as part of a rota which may include early mornings, evenings, weekends, or nights.




  • Follow health and safety procedures, including lone working policies and dynamic risk assessment.




Experience & Knowledge


  • Experience working within homelessness services, rough sleeping outreach, supported housing, or related support roles.




  • Knowledge of safeguarding principles and risk management.




  • Awareness of the barriers individuals face when accessing housing, health, and statutory services.






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