Salary: €2600 -€3000 bruto per month + bonus

Start: ASAP

Languages: English, German - any other European language is a bonus

Position Overview

I am looking for a hands-on Front Office Manager with a strong, dynamic personality to lead my clients team at reception and the guest services team.

The ideal candidate is present on the floor, leads by example, and ensures a seamless, welcoming experience for every guest from arrival to departure.

Key Responsibilities

• Oversee day-to-day front office operations, including check-in/check-out, room allocation, and guest inquiries.
• Lead, coach, and motivate the front office team, ensuring professional appearance, performance, and high service standards at all times.
• Act as the main point of contact for guests, handling complaints and special requests with confidence and a solution-oriented mindset.
• Coordinate closely with housekeeping, maintenance, reservations, and F&B to guarantee smooth operations and efficient communication.
• Support and partially oversee reservations processes (individual and small groups), ensuring accurate data entry, optimal room allocation, and upselling where appropriate.
• Assist with basic revenue management tasks such as monitoring occupancy, rate categories, and demand periods, and providing input on pricing and restrictions.
• Prepare and analyse front office reports (occupancy, ADR, RevPAR, no-shows) and support continuous improvement of procedures and guest satisfaction.
• Ensure compliance with company standards, local regulations, safety, and security procedures.

Profile

• Completed education in Hospitality Management or equivalent experience.
• Several years of front office experience in hotels, with at least 1–2 years in a supervisory or assistant manager role.
• Strong and confident character, able to take decisions, manage pressure, and handle challenging situations calmly and professionally.
• Hands-on leader, visible in the lobby and at the desk, not only in the office.
• Excellent communication and guest relation skills, with a natural passion for service and hospitality.
• Very good knowledge of PMS (e.g.
  
  Opera) and standard hotel systems is an asset.
• Languages: fluent English and German are mandatory; additional languages are a plus.

Nice to Have

• Experience with reservations, basic revenue management or previous exposure to rate management and forecasting.
• Experience in a similar role within an international or upscale hotel environment.