Customer Communications and Engagement Manager

The Company
Our client is a leading organisation within financial services, recognised for its strong focus on innovation, customer outcomes, and delivering engaging, technology-enabled experiences.

With a commitment to putting customers first, they are continuing to invest in building best-in-class engagement strategies across the entire lifecycle.

The Opportunity
This is a standout 6-month day rate contract opportunity for a strategic and communications-led professional to take ownership of end-to-end customer engagement.

Sitting at the intersection of marketing, digital, data, and customer experience, you will design and deliver highly personalised, insight-driven communications that truly resonate.

You'll play a pivotal role in shaping how customers interact with the business, ensuring every touchpoint is timely, relevant, and seamlessly connected.

Working cross-functionally, you will bring together teams, technology, and data to create cohesive journeys that drive engagement, trust, and long-term value.

Key Accountabilities

• Design and orchestrate end-to-end customer journeys across key lifecycle moments, ensuring a consistent and engaging experience


• Develop always-on, trigger-based communication strategies that deliver the right message at the right time


• Establish and manage contact strategies, including channel selection, timing, and prioritisation


• Leverage customer insights, segmentation, and behavioural data to drive personalised communications


• Act as the central point of coordination across marketing, digital, product, CRM, and service teams


• Partner with data and technology teams to activate and optimise marketing automation capabilities


• Drive a shift from channel-led activity to a more strategic, journey-led engagement approach


• Implement governance frameworks to ensure consistency, quality, and best practice across all communications


• Continuously optimise engagement strategies to enhance customer experience and business outcomes

Ideal Experience

• Strong background in customer communications, marketing, or engagement strategy within financial services


• Hands-on experience with marketing automation platforms, particularly Salesforce Marketing Cloud


• Proven ability to translate data and insights into meaningful, personalised customer experiences


• Experience working across multiple marketing disciplines, including digital, CRM, and content


• Highly developed stakeholder management skills, with the ability to influence across all levels


• A strategic mindset combined with a hands-on approach to execution


• Exceptional communication skills, both written and verbal


• Ability to manage competing priorities in a fast-paced, evolving environment

Why Apply?

• Secure a 6-month day rate contract within a high-performing, forward-thinking organisation


• Play a key role in transforming customer engagement and communications strategy


• Work across a wide range of teams, gaining exposure to strategy, data, and technology


• Opportunity to shape and influence the end-to-end customer experience

If you're passionate about creating impactful customer experiences and want to take ownership of meaningful, data-driven communications in a contract capacity, this could be your next move.

Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.

Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.

We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.

At Parity, we believe in people, not just data.

Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process.