Head of Human Resources 

Premium Hospitality Brand

West End, London

£100,000-£110,000

We are seeking an exceptional Head of HR to lead the People & Culture agenda for a prestigious, high end hospitality brand based in London’s West End.

This is a pivotal leadership role, shaping a world class employee experience within a fast-paced, service driven environment.

You will be responsible for designing and delivering a forward thinking people strategy that strengthens culture, elevates performance, and supports the continued growth of a premium hospitality business.

The Role

• Lead and execute a comprehensive People Strategy aligned to business goals and brand values
• Design and implement a best-in-class Learning & Development strategy, fostering continuous growth, capability building, and clear career pathways
• Champion a high performance, people first culture, enhancing engagement, retention, and overall employee experience
• Partner closely with senior leadership and operational teams to ensure HR strategies actively support commercial and service excellence objectives
• Oversee talent management, including succession planning, leadership development, and performance frameworks
• Drive diversity, equity & inclusion initiatives and strengthen employer brand positioning within the hospitality market
• Provide expert guidance on employee relations, ensuring fair, consistent, and commercially sound outcomes across the business
• Support organisational design and workforce planning across multiple sites within a dynamic operational environment

Experience:

• Proven senior HR leadership experience, ideally within hospitality, luxury retail, or premium leisure environments
• Strong expertise in Learning & Development strategy and people development
• Demonstrable success in building high performance cultures and improving employee engagement and retention
• Experience in organisational design, talent strategy, and cultural transformation within fast moving, multi-site businesses
• Commercially astute, with the ability to balance people priorities with operational demands
• A confident, influential leader who can partner effectively with senior stakeholders and inspire teams at all levels