An opportunity has arisen for a Hostel Service Manager to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services.

As a Hostel Service Manager, you will lead supported housing services, manage operational performance, and ensure customers receive safe, effective and person-centred support.

This permanent role offers a salary range of £40,000 - £42,500 and benefits.

Flexible working arrangements, including remote working and the option to work from other locations as required.

You will be responsible for



* Lead and manage hostel and supported housing services, ensuring safe accommodation and positive outcomes.


* Manage, support and develop Team Leaders, Coordinators and Support Coaches.


* Promote trauma-informed, psychologically informed and person-centred approaches.


* Oversee tenancy sustainment, housing management, safeguarding and customer support.


* Monitor KPIs including occupancy, rent collection, arrears and service performance.


* Manage safeguarding, complaints and risk issues in line with policies and legislation.


* Build partnerships with local authorities, community organisations and external agencies.


* Identify and implement service improvements and operational efficiencies.


* Maintain accurate records, reports and performance monitoring.


* Manage budgets, income performance and financial controls.


* Participate in an on-call rota, responding to emergencies when required.


What we are looking for



* Previously worked as a Hostel Service Manager, Supported Housing Service Manager, Supported Housing Manager, Housing Services Manager, Supported Accommodation Manager, Supported Accommodation Service Manager, Accommodation Services Manager, Housing Support Manager, Service Manager, Hostel Manager, Homelessness Services Manager, Supported Living Manager, Supported Living Service Manager, Tenancy Support Manager, Housing Operations Manager, Independent Living Services Manager or in a similar role.


* Extensive management experience within supported housing, housing, social care or related services.


* Experience supporting vulnerable individuals to improve independence and wellbeing.


* Strong understanding of homelessness, housing support and related social challenges.


* Proven ability to lead, motivate and develop teams.


* Experience monitoring performance, improving services and ensuring compliance.


* Ability to analyse data and support service improvements.


* Well-developed emotional intelligence, empathy, resilience and professional boundaries.


* Experience producing reports, maintaining records and using IT systems.


* Full UK driving licence and access to a vehicle for work travel.


Whats on offer



* Competitive Salary


* Essential Car User Allowance plus mileage reimbursement.


* 33 days annual leave including bank holidays, increasing with service.


* Option to buy or sell annual leave.


* Health Cash Plan (following probation).


* Employee Assistance Programme.


* Pension scheme.


* Life assurance.


* Personal accident cover.


* Staff benefits and shopping discounts.


* Flexible and supportive working environment.


This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution.



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