Technical Account Manager

Technical Account Manager

Location: Hybrid / London (2 days per week)
Salary: £60,000-70,000 + commission
Job Type: Full-Time, Permanent

We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.

This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.

Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.

As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.

Key Responsibilities

• Building and maintaining strong relationships with key client stakeholders.


• Conducting regular service reviews and account management meetings.


• Providing strategic guidance and recommendations to customers.


• Identifying opportunities to enhance customers' IT environments and services.


• Liaising with technical, service delivery and project teams to ensure successful outcomes.


• Producing account plans, service reports and technology roadmaps.


• Supporting contract renewals and identifying opportunities for account growth.


• Monitoring customer satisfaction and driving service improvements.


• Managing escalations and ensuring issues are resolved effectively and professionally.


• Acting as the voice of the customer across the organisation.

Experience Required

• Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.


• Strong knowledge of IT infrastructure, cloud solutions and managed services.


• Excellent relationship-building and stakeholder management skills.


• The ability to translate technical concepts into clear business benefits.


• Strong commercial awareness and experience developing client accounts.


• Excellent communication, presentation and organisational skills.


• A proactive, consultative and customer-focused approach.


• The ability to work collaboratively with technical and commercial teams.


• Knowledge of Microsoft 365 and Azure technologies.


• Experience within a Managed Service Provider (MSP) environment.

Location: Hybrid / London (2 days per week)
Salary: £60,000-70,000 + commission
Must be eligible to work in the UK.