An opportunity has arisen for a Senior Service Advisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles.

As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience.

This full-time, permanent role offers a salary up to £37,620 for 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits.

You will be responsible for:



* Overseeing the daily operation of the Service Reception.


* Providing a professional service to customers in person and over the telephone.


* Scheduling vehicle servicing, maintenance and repair appointments.


* Preparing and managing repair orders using the dealership management system.


* Completing vehicle check-in procedures and recording customer requirements.


* Keeping customers informed throughout the repair process.


* Obtaining approval for additional repair work where required.


* Coordinating vehicle collections, deliveries and handovers.


* Explaining completed work and advising customers on future maintenance requirements.


* Reviewing vehicle service histories and identifying maintenance and upselling opportunities.


What we are looking for:



* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.


* Prior experience working within automotive industry.


* Background in leading, coaching or supporting a team.


* Excellent customer service and communication skills.


* Strong organisational skills with excellent attention to detail.


* Good IT and administrative skills.


* Full UK driving licence.


Working Pattern:



* Monday to Friday, 8:00am - 6:00pm.


* 1 in 4 Saturdays: 7:00am - 1:00pm


Whats on offer:



* Competitive salary


* 22 days annual leave plus bank holidays


* Group Profit Share Scheme


* Company Sick Pay Scheme


* Death in Service benefit


* Cycle to Work Scheme


* Staff referral bonus (up to £1,000)


* Long service holiday rewards


* Birthday leave


* Seasonal staff gifts


* Employee Assistance Programme


* Employee discount scheme


* Electric Vehicle Salary Sacrifice Scheme


* Mercedes-Benz manufacturer training and ongoing professional development


This is a fantastic opportunity for a Senior Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.