JOB DESCRIPTION




Technical Service Representative




Department: Sales

Reports To: Regional Sales Manager

Status: Exempt (Salaried)


Position Overview



The Technical Service Representative is responsible for managing day-to-day service needs for assigned customer accounts and territories.

This role ensures effective product performance, supports customer operations, and delivers high-quality technical service through on-site support, troubleshooting, and training.


Key Responsibilities

• Provide hands-on technical service and support for coatings and finishing processes


• Troubleshoot customer issues and deliver timely, effective solutions


• Conduct on-site product testing, refinement, and process improvement


• Train customer personnel on product use and application techniques


• Maintain accurate documentation of service activities and process changes


• Perform process audits to ensure quality and consistency


• Stay current on product knowledge and industry trends


• Collaborate with internal teams to resolve complex technical challenges


• Represent the company professionally at customer sites, trade shows, and industry events


• Provide regular updates and reports on service activities and performance

• High school diploma or equivalent


• Minimum of 1 year of finishing or related laboratory/formulation experience


• Valid driver's license and ability to travel frequently

• Strong troubleshooting and problem-solving skills


• Excellent communication and interpersonal skills


• Ability to train and influence customer personnel


• Strong organizational and analytical abilities


• Self-motivated with a proactive, results-driven mindset


• Proficiency in Microsoft Office (Word, Excel)


• Ability to work independently and manage multiple priorities

• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally


• Frequent standing, walking, bending, and travel to customer sites


• Work performed in manufacturing environments with exposure to coatings and solvents (PPE provided)

• Opportunity to work directly with customers and make a measurable impact


• Dynamic role combining technical expertise and customer engagement


• Supportive team environment with opportunities for growth and development