Incident Management Analyst

Incident Management Analyst (Entry Level)

Hybrid working - 2 days per week in Harrogate.

Paying £26,000 + benefits.

A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team.

This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment.

You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.

Key Responsibilities:

• Handle customer incident escalations and provide timely updates


• Monitor VIP and sensitive tickets to prevent SLA breaches


• Document incident reports and contribute to process improvements


• Conduct quality checks and support team training


• Assist in integrating new customers and identifying problem tickets

What We're Looking For:

• Strong communication and customer service skills


• Good attention to detail and time management


• Able to work under pressure and across teams


• Willingness to learn and tackle new technical areas


• ITIL 4 Foundation (desirable)

Hybrid working - Offices in Harrogate.

Paying £26,000 + benefits.

Must be eligible to work in the UK.

UK Driving licence needed due to office location.