IT Field Engineer

Field Engineer / 2nd Line Support Engineer

Buckinghamshire (Aylesbury Area)
Hybrid & Field-Based
£45,000 - £50,000, depending on experience.

Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas.

This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement.

Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region.

Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month.



Key responsibilities:

• Providing 2nd Line technical support via the service desk


• Troubleshooting hardware, software and end-user issues


• Building, configuring and deploying laptops and desktops


• Diagnosing and resolving device failures and hardware faults


• Carrying out on-site support visits and technical call-outs


• Supporting Microsoft 365 environments and core infrastructure technologies


• Delivering a high level of customer service to both technical and non-technical users


• Assisting with proactive maintenance and customer IT improvements


• Escalating more complex issues where appropriate and working collaboratively with wider technical teams

Experience required:

• Previous experience within a Managed Services Provider (MSP) environment


• Strong 2nd Line Support experience


• Experience troubleshooting Windows desktop and laptop issues


• Knowledge of Microsoft 365 and Active Directory


• Experience with Azure and cloud technologies


• Experience setting up, rebuilding and supporting end-user devices


• Understanding of networking fundamentals including TCP/IP, DNS and DHCP


• Excellent customer-facing and communication skills


• Ability to work independently and manage field-based responsibilities


• Previous experience delivering on-site support across multiple customer environment


• Full UK driving licence and willingness to travel to customer sites

Buckinghamshire (Aylesbury Area)
Hybrid & Field-Based
£45,000 - £50,000, depending on experience
Must have UK Driving licence.