Head of Operations – Multi-Site Hospitality – Scotland - £60,000 + Bonus

We’re looking for an experienced Head of Operations to join an established and successful multi-site hospitality business.

This is a senior leadership role with full responsibility for the day-to-day operational performance of the group, working closely with General Managers to drive standards, sales, profitability and an outstanding guest experience.

The Role

• You’ll take ownership of operational performance across multiple venues, providing strong leadership and commercial direction to the General Management team.
• Key responsibilities will include:
• Leading, coaching and developing General Managers across the group
• Driving sales, profitability and overall venue performance
• Taking ownership of budgets, forecasting, labour and cost control
• Setting clear KPIs and holding teams accountable for delivery
• Reviewing operational data and identifying opportunities to improve performance
• Maintaining consistently high standards across service and guest experience
• Improving operational processes and efficiencies across the business
• Working closely with senior culinary, finance, commercial and revenue teams
• Supporting future growth and wider strategic business objectives

About You

We’re looking for a proven hospitality operator who understands what makes busy venues commercially successful.

You’ll ideally have:

• Strong multi-site hospitality operations experience
• Experience leading and developing General Managers
• Excellent commercial and financial understanding
• Strong knowledge of P&L, labour, budgets and cost control
• A track record of improving sales and profitability
• High standards around service, compliance and operational delivery
• A hands-on, visible and people-focused leadership style
• The ability to challenge, support and get the very best from your teams
• This would suit an established Operations Manager, Area Manager or Head of Operations looking to take real ownership within a growing hospitality business.

Package

£60,000 basic salary + performance-related bonus

A fantastic opportunity to join an established operator, influence the direction of the business and play a major part in its continued growth.