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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed.
EDUCATION REQUIREMENT:
High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable.
EXPERIENCE REQUIREMENT:
With high school diploma, 5 years of direct customer complaint and claims experience.
With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling.
Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear,
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $54,549 and $68,186.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-04 23:53:34
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The HR Generalist plays a key role in supporting WTI's field personnel and internal HR functions.
This position requires strong coordination with various departments, attention to compliance, and proactive support of HR initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as the initial point of contact for WTI field personnel regarding day-to-day HR administration, ensuring prompt and professional resolution of inquiries.
Collaborate with Shared Services, Recruiting, and other departments to respond to questions and resolve issues; escalate matters to the HR Business Partner (HRBP) as appropriate, particularly in cases related to employee relations.
Manage the staffing workflow process, including processing Personnel Action Forms (PAFs), Staffing Requisitions, employee correspondence, and related documentation.
Maintain and update WTI job descriptions to ensure compliance with safety standards, FLSA classifications, Job Safety Analysis (JSA), and other regulatory requirements; work closely with managers to ensure content remains current.
Ensure accuracy and currency of employee data, organizational charts, and personnel records.
Support the delivery of training sessions and onboarding programs to meet business and workforce development needs.
Identify and recommend opportunities to streamline HR processes and improve operational efficiency.
Provide administrative support for career development and workforce planning initiatives in collaboration with the Executive Director of Field Resource Development and the HRBP.
Assist the HRBP with special projects and other assignments as needed.
Provide support in handling employee relations matters and help ensure a positive work environment.
Act as back-up support for the HRBP and other areas within the HR team as required. OTHER SKILLS AND ABILITIES:
Bachelor's degree in Human Resources, Business Administration, Psychology, or related field of study.
Prior experience as an HR Generalist in a fast-paced, large field, or multiple-site organization; Construction industry preferred.
Must be skilled at multitasking, organization, and attention to detail.
Prior experience with employee relations and related documentation.
Understanding of employment law.
Must be able to maintain confidentiality and build trusting relationships.
Must be able to present to small groups and lead meetings when needed.
Ability to collaborate with all levels of staff and various departments.
Must be able to communicate effectively within all levels of the organization.
Must have excellent computer skills and experience with various programs (i.e., MS Office, Visio, HRIS- Oracle preferred).
Ability to speak Spanish is a plus.
Ability to travel overnight for trainings or business meetings.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-04 23:53:00
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The HR Generalist plays a key role in supporting WTI's field personnel and internal HR functions.
This position requires strong coordination with various departments, attention to compliance, and proactive support of HR initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as the initial point of contact for WTI field personnel regarding day-to-day HR administration, ensuring prompt and professional resolution of inquiries.
Collaborate with Shared Services, Recruiting, and other departments to respond to questions and resolve issues; escalate matters to the HR Business Partner (HRBP) as appropriate, particularly in cases related to employee relations.
Manage the staffing workflow process, including processing Personnel Action Forms (PAFs), Staffing Requisitions, employee correspondence, and related documentation.
Maintain and update WTI job descriptions to ensure compliance with safety standards, FLSA classifications, Job Safety Analysis (JSA), and other regulatory requirements; work closely with managers to ensure content remains current.
Ensure accuracy and currency of employee data, organizational charts, and personnel records.
Support the delivery of training sessions and onboarding programs to meet business and workforce development needs.
Identify and recommend opportunities to streamline HR processes and improve operational efficiency.
Provide administrative support for career development and workforce planning initiatives in collaboration with the Executive Director of Field Resource Development and the HRBP.
Assist the HRBP with special projects and other assignments as needed.
Provide support in handling employee relations matters and help ensure a positive work environment.
Act as back-up support for the HRBP and other areas within the HR team as required. OTHER SKILLS AND ABILITIES:
Bachelor's degree in Human Resources, Business Administration, Psychology, or related field of study.
Prior experience as an HR Generalist in a fast-paced, large field, or multiple-site organization; Construction industry preferred.
Must be skilled at multitasking, organization, and attention to detail.
Prior experience with employee relations and related documentation.
Understanding of employment law.
Must be able to maintain confidentiality and build trusting relationships.
Must be able to present to small groups and lead meetings when needed.
Ability to collaborate with all levels of staff and various departments.
Must be able to communicate effectively within all levels of the organization.
Must have excellent computer skills and experience with various programs (i.e., MS Office, Visio, HRIS- Oracle preferred).
Ability to speak Spanish is a plus.
Ability to travel overnight for trainings or business meetings.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-04 23:52:43
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed.
EDUCATION REQUIREMENT:
High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable.
EXPERIENCE REQUIREMENT:
With high school diploma, 5 years of direct customer complaint and claims experience.
With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling.
Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear,
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $54,549 and $68,186.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-04 23:51:25
